MD ANDERSON (AUG 2024 - PRESENT) INNOVATION PRINCIPAL

Drive impactful human-centered initiatives across Technology, Data, and Innovation programs. Anchor every decision in real patient, staff, and operational needs, aligning them with the organization’s strategic vision, priorities, and success metrics. Create connected pathways for future-ready healthcare experiences by spearheading discovery and assessing viability. Translate spatial and experiential visions into care-delivery services that fuel institutional growth. Co-authored the Innovation Patient Experience Map, which now guides Survivorship and informs other top priorities. Applied a user-first lens to build supply-chain analytics dashboards and dynamic digital forms that streamline operational workflows. Partner with Business Operations to weave design methods into the new internal structure, nurturing an open innovation mindset, promoting radical collaboration and transparency, and setting up continuous feedback loops with patients and stakeholders to empower the institution’s strategic priorities.

MEMORIAL HERMANN HEALTH SYSTEM (OCT 2021 - JUNE 2024) CONSUMER EXPERIENCE DESIGN MANAGER

Guided cross-functional teams to uncover consumer insights and challenges, distilling them into core principles, methods, and frameworks that shaped future care delivery at Memorial Hermann Health System. Led deep research initiatives across multiple service lines to surface and champion patient needs. Directed colleagues in analyzing, designing, and launching patient-centric experiences system-wide during a major EHR transition, ensuring every solution remained human-centric, digitally scalable, and innovation focused. Drove business growth by analyzing cultural improvement opportunities and elevated brand reputation through hyper-personalization projects at the Texas Medical Center.

M3 DESIGN (JUN 2017 - SEPT 2021 ) INDUSTRIAL DESIGNER

Conducted discovery efforts to chart next-generation products, partnering with executives, marketing, sales, engineering, manufacturing, and finance teams. Developed multi-platform concepts at any stage, co-creating with engineers to deliver customer-centered solutions that met marketing and production needs. Led global consumer-insight programs, directed VOC studies, created research documentation, and interviewed clinical stakeholders to drive discovery through execution. Facilitated workshops, architecture mapping, and rapid UI mockups to gather qualitative and quantitative feedback, securing team and stakeholder buy-in. Shaped new digital strategy capabilities by unifying cross-functional teams to solve hardware challenges, authored concise decision briefs for executives, and established the organization’s first UX/UI best practices.

MAKO DESIGN  (FEB 2015. & JUNE 2017) INDUSTRIAL DESIGNER

Aided in the establishment of the first U.S Mako branch. Worked in a fast-paced environment, charting new territories for entrepreneurial, motivated clients. Created project roadmaps to set client expectations for their individual production journey. Guided clients through their first steps of conceptual development and prototyping. Created strategic product vision through market analysis, branding, patent research, lo-fidelity, and hi-fidelity rapid prototyping. Created new partnerships for prototyping with the company.

DELL INC.  (AUG 2014 - FEB 2015) JR INDUSTRIAL DESIGNER - CONTRACT

Worked on several projects for Dell Precision and Optiplex teams while creating solutions consistent with the Dell design language strategy. Provided concepts, renderings, and CAD while working with the internal and ODM engineering team to finalize designs for production. Developed design iterations, refinement, and detail understanding to produce a consistent product story across several platforms

HEWLETT PACKARD (JUNE 2012 - MAY 2013) INDUSTRIAL DESIGN INTERN

Supported Hewlett-Packard’s business desktop and displays team to ensure product solutions are consistent with the design strategy. Provided CAD and created presentations for multiple projects ranging from AIO stand to commercial speakers. Communicated directly with a geographically diverse project team while ensuring that design intent satisfies usability concerns and marketing goals.